What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular with the following reasons:

This information helps to improve our services, we may send you promotional emails, SMSs or push notifications about special offers or other information which we think you may find interesting using the e-mail address which you have provided. We may contact you by e-mail or phone. The information helps us to design our website according to your interests.

Information you provide to us

We will collect certain information from our users for the purpose of user identification. The following information is collected by us when an applicant use our website or smartphone based applications.

1. 1.  Name
2. 2. Contact Number
3. 3. Postal Address
4. 4. E-mail Address

By providing the above information, the applicant has voluntarily agreed to the terms and condition of this document.

- The following information is collected from the user during the rental period

1. 1. Location: We have installed GPS tracking devices in all our vehicles in order to ensure the safety of the passengers and the vehicle. The location of our vehicles is tracked in real time. The information will not be shared publicly. However, the information may be shared with the concerned authorities such as the police or similar parties if an accident has happened. We have right to share any information pertaining to the location of the vehicle with the insurance companies in the event of any damage/accident claim or theft.
2. 2. Vehicle Use Data: Data related to vehicle use is collected and monitored by us in order to prevent misuse and theft of the vehicle.

Other Information

We collect non-personal information which has no direct relation to any specific individual; including but not limited to IP address, usage details. We have the right to collect, use, transfer and disclose non-personal information for any purpose. In the event of combining personal and non-personal information, both will be treated as personal.

Log & Usage Data

Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

Security

We are committed to ensuring that your information is encrypted. To prevent unauthorized access or disclosure we have put some procedures to safeguard and secure the information we collect online.

Prohibited Uses

You are prohibited from violating or attempting to violate any security feature of any of our website/application, including, without limitation: accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access, attempting to breach security or authentication measures without proper authorization, using any automated process or service to monitor, access or copy any content from any website or application, interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Website/Application, overloading, initiating or facilitating any denial of service attack, flooding, spamming, mail bombing, or crashing.

Debit/Credit Card Details

You agree, understand and confirm that the debit/credit card details provided by you for registering as this Website/ Application will be correct and accurate and you shall not use the debit/credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid debit/credit card details to us. Further, the said information will not be utilized and shared by us with any of the third parties unless required by law, regulation or court order.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory

Our Online Platforms use cookies and tracking technology depending on the features offered & are used on certain parts of the App to help analyse the App Services, user interaction with the App, measure promotional effectiveness, and promote trust and safety. Limited personal data may be collected through the cookies and tracking technology, including but not limited to transaction information and other generic information such as number of visitors, device information, etc.

Commonly used browsers are set up to automatically accept cookies however you can modify your device’s settings to either alert you when you receive cookies or block cookies. If you disable/block cookies, it may affect the performance and functionality of our Online Platforms and may also restrict your experience. If you use different devices to access our Online Platforms, you would be required to modify each device’s settings individually to suit your cookie preferences.

Data Safety

Before installing this app, you can check app’s data safety section. Developers use the data safety section to inform their users, how their app handles your data. This way, you can make appropriate decision, what apps you use.

Competency to Contract

This Privacy Policy is not applicable to Users who are minors or otherwise incompetent to contract. We do not knowingly collect personally identifiable information from such users. They must not provide us or other visitors with any personal information. You acknowledge that the Company shall not be responsible for and has no control over any information submitted by such Users on our Online Platforms.

Changes to Privacy Policy

ZroopDrive reserves the right to amend this policy from time to time. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for latest information on our privacy practices.

Grievance Redressal

If you have any questions regarding our Privacy Policy or data usage practices, you may reach out to us at the email

Grievance Redressal

If you have any questions regarding our Privacy Policy or data usage practices, you may reach out to us at the email

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you register on the application, express interest in obtaining information about us or our services.

The personal information we collect depends on the context of your interactions with our application, the choices we make, and the and features we use. The personal information we collect may include the following:

Personal information provided by you. We may collect names; telephone numbers; email; postal addresses; contact preferences; data collected from surveys; user email; Passwords; contact or authentication details; information you provide when using our application (e.g., name, email, address, contact number, profile picture, etc.); and other similar information.

Payment details. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. All payment data is stored by CC-Avenue. You can find their privacy notice here .

All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information Collected Automatically

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you install our application.

We automatically collect certain information when you install the application in your device. This information does not reveal your specific identity (such as your name or contact information), but may include usage and device information such as your IP address, device id, operating system, language preferences, device name, country, location. , information about how and when you use our application and other technical information. This information is primarily needed to maintain the security and operation of our application, and for our internal reporting and analysis purposes.

Like many companies, we also collect information through cookies and similar technologies. You can learn more about this in our Cookie Notice.

The information we collect automatically includes:

Registration and usage data. Registration and user Log and usage data is service, diagnostic, usage, and performance-related information that our servers automatically collect when you access or use our application and that we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, settings, and information about your activity on the application (such as date/time stamps associated with your usage), Device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware configurations).

Device data. We collect device data, such as information about your phone, tablet or other device that you use to access the application. Depending on the device used, data from this device may include information such as your IP address (or proxy server), application and device identification numbers, location, device type, hardware model, Internet service provider and/or carrier. Of mobile mobiles, operating system and system. Configuration information.

Location data. We collect location data, such as information about the location of your device, which may be precise or imprecise. The amount of information we collect depends on the type and configuration of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can choose not to allow us to collect this information, either by refusing access to the information or disabling your location settings on your device. Please note, however, that if you opt out, you may not be able to use certain aspects of the Services.

HOW DO WE KEEP YOUR INFORMATION SECURE?

In short: Our goal is to protect your personal information through a system of technical and organizational security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our security measures and efforts to protect your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to circumvent our security and collect, Access, steal or improperly modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our application is at your own risk. You should only access the application within a secure environment.